Hug Your Customers
Jack Mitchell
Discover the secrets to building lasting customer relationships and achieving remarkable success with the "hugging" philosophy. Learn how to personalize sales, exceed expectations, and create a customer-centric culture that drives loyalty and profitability. From heartfelt gestures to strategic initiatives, this book reveals the power of passion, relationships, and genuine care in transforming your business.
Start with Why
Simon Sinek
Explore the fundamental principles that drive inspiring leaders and organizations. Discover the power of starting with 'Why' to create a sense of purpose and belonging, leading to greater influence, loyalty, and long-term success.
Leading Digital
George Westerman
In an era where digital technology fundamentally reshapes every industry, 'Leading Digital' reveals how traditional companies can achieve 'Digital Mastery' to gain strategic advantage. Based on a study of over 400 global firms, this book provides a clear framework for investing in digital capabilities and leading successful transformation. It offers a practical playbook for executives to navigate the new, digitally powered global economy, ensuring their organizations not only survive but thrive.
Who
Geoff Smart
This book asserts that the most crucial decisions in business are not 'what' decisions (strategies, products) but 'who' decisions (hiring the right people). It introduces the 'A Method' for hiring, a practical, four-step process (Scorecard, Source, Select, Sell) designed to help managers, CEOs, and individuals avoid costly hiring mistakes and build high-performing teams of 'A Players.' Through research, interviews with business billionaires, and real-world examples, the authors provide a clear blueprint for identifying, attracting, and retaining top talent to drive organizational success and personal satisfaction.
The Business of Belonging
David Spinks
Discover how to build thriving communities that drive business success. Learn the fundamentals of community strategy, creating social identity, mapping the community participation journey, and designing engaging community spaces. Unlock the power of belonging and gain a competitive edge in today's market.
The Good Jobs Strategy
Zeynep Ton
Challenging the conventional wisdom that low-cost businesses must offer 'bad jobs,' Zeynep Ton introduces the 'good jobs strategy.' This book reveals how companies can simultaneously invest in their employees, achieve operational excellence, and deliver low prices and superior customer service, leading to higher profits and sustainable success. Through compelling case studies of model retailers like Costco and QuikTrip, Ton demonstrates that prioritizing employee well-being is not a luxury but a strategic imperative that drives financial performance.
The 80/20 Principle
Richard Koch
Discover the power of the 80/20 Principle and learn how to achieve more with less effort. This book reveals the secret to maximizing your effectiveness in both your personal and professional life by focusing on the vital few and eliminating the trivial many.
Rewired
Eric Lamarre
A practical guide for business leaders on how to achieve digital and AI transformation at scale. It provides a detailed perspective on building enterprise capabilities to drive impact, covering talent, operating models, technology, and data. Learn how to rewire your business to outcompete in the digital age.