The Customer Service Revolution
John R. DiJulius III
Discover how to revolutionize your business by transforming your customer service. This book provides a blueprint for building a sustainable advantage in any industry by creating world-class experiences that inspire employees and foster customer loyalty, making price irrelevant.
The Discomfort Zone
Marcia Reynolds
Unlock the power of difficult conversations and transform them into breakthroughs with 'The Discomfort Zone.' This book provides leaders with the tools and techniques to navigate challenging interactions, foster growth, and drive innovation within their teams. Learn how to create a safe space for honest feedback, challenge assumptions, and inspire meaningful change.
The Drucker Lectures
Peter F. Drucker
A collection of Peter Drucker's lectures spanning from 1943 to 2003, offering essential lessons on management, society, and the economy. Edited by Rick Wartzman, these lectures provide fresh insights into Drucker's thinking on topics ranging from the individual's role in society to the future of the corporation.
The Elements of Scrum
Chris Sims
The Elements of Scrum is a guide to understanding and implementing Scrum, an agile framework for managing and completing complex projects. It covers the roles, events, artifacts, and rules of Scrum, and provides practical advice on how to use Scrum to improve team collaboration, deliver value to customers, and adapt to change.
The Enneagram in Business
Laura Gallaher
Unlock the secrets to building high-performing teams with the Enneagram. This book provides a practical guide to understanding personality types and leveraging them for effective leadership, mentorship, and team dynamics. Discover how self-awareness and emotional intelligence can transform your approach to management and inspire success in any industry.
The Failure of Risk Management
Douglas W. Hubbard
An insightful exploration into the shortcomings of current risk management practices and a guide to implementing more effective strategies. This book challenges conventional wisdom and offers practical solutions for businesses and individuals seeking to navigate uncertainty and make informed decisions.
The First 90 Days
Michael Watkins
The actions you take during your first few months in a new role will largely determine whether you succeed or fail. This book provides a blueprint for dramatically condensing the time it takes you to reach the break-even point, regardless of your level in your organization. Learn how to accelerate your transition, secure early wins, and build supportive coalitions to thrive in your new leadership position.
The Founder's Mentality
Chris Zook
Explore how companies can maintain the drive and focus of their founders to achieve sustainable growth. This book identifies the predictable crises of growth and provides strategies to overcome them, ensuring long-term success and adaptability in a rapidly changing business landscape.