Legendary Service
Ken Blanchard
Explore the power of legendary customer service through the story of Kelsey Young, a business student who discovers how caring for customers can transform an organization. Learn the ICARE model and how to create a Culture of Service that impacts the bottom line, making every employee a key player in building customer loyalty.
Lessons from the Titans
Scott Davis
Explore the enduring lessons from industrial giants and discover how companies in the new economy can drive sustainable success. This book analyzes key companies like General Electric, Boeing, Danaher, and others, revealing the principles of continuous improvement, rigorous benchmarking, and disciplined investment that differentiate winners from the rest.
Let's Talk
Therese Huston
Unlock the power of effective feedback with this insightful guide. Learn how to transform your team's performance by mastering the art of appreciation, coaching, and evaluation. Discover practical strategies to overcome unconscious biases and create a culture of growth and collaboration.
Managing Online Reputation
Charlie Pownall
In today's digital age, a company's online reputation is more critical than ever. 'Managing Online Reputation' provides actionable strategies for businesses to protect, manage, and defend their brand on social media. Learn how to navigate the volatile online landscape, respond to crises, and build a resilient reputation in the face of evolving customer expectations and behaviors.
Marissa Mayer and the Fight to Save Yahoo!
Nicholas Carlson
The candid, inside-the-room story of Yahoo—its creation, its sudden success, its slow and painful downfall, and its superstar CEO, Marissa Mayer. It's a story of genius moves and giant blunders, the rise and fall of Marissa Mayer at Google, and her race against the clock at Yahoo.
Mastering Leadership
Robert J. Anderson
Mastering Leadership offers a transformative approach to leadership development. It presents a Universal Model of Leadership, complete with a Development Framework and Leadership Effectiveness Assessment, designed to elevate leadership effectiveness and drive extraordinary business results. This book is for leaders seeking to navigate complexity, create meaningful work, and cultivate a thriving organizational culture.
Mastering the Rules of Strategy
Michael A. Cusumano
An insightful exploration into the strategies employed by Bill Gates, Andy Grove, and Steve Jobs to achieve and maintain dominance in their respective industries. Discover the five key rules that these master strategists followed, and learn how to apply them to your own business for lasting success.
Meetings That Get Results
Terrence Metz
Unlock the secrets to productive and profitable meetings with this comprehensive guide. Learn how to design and lead effective meetings, foster collaboration, and achieve actionable results. Whether you're a seasoned leader or new to facilitation, this book provides the tools and techniques you need to transform your meetings into value-creating experiences.