Legendary Service
Ken Blanchard
Explore the power of legendary customer service through the story of Kelsey Young, a business student who discovers how caring for customers can transform an organization. Learn the ICARE model and how to create a Culture of Service that impacts the bottom line, making every employee a key player in building customer loyalty.
Lessons from the Titans
Scott Davis
Explore the enduring lessons from industrial giants and discover how companies in the new economy can drive sustainable success. This book analyzes key companies like General Electric, Boeing, Danaher, and others, revealing the principles of continuous improvement, rigorous benchmarking, and disciplined investment that differentiate winners from the rest.
Let's Talk
Therese Huston
Unlock the power of effective feedback with this insightful guide. Learn how to transform your team's performance by mastering the art of appreciation, coaching, and evaluation. Discover practical strategies to overcome unconscious biases and create a culture of growth and collaboration.
Letters to a Law Student
Nicholas J. McBride
A series of letters offering advice to a prospective and current law student, Alex, on various aspects of studying law, from choosing a university to writing essays and preparing for exams. It provides insights into the challenges and skills required for success in law school and beyond.
Leveraged Learning
Danny Iny
Leveraged Learning examines the current state of education and provides a path toward a smarter and more capable world. It explores the problems with current learning models and offers thoughtful ideas for the future of education, making it a must-read for anyone looking to thrive in today's job market.
Likeable Badass
Alison Fragale
A guide for women on how to gain status and recognition in the workplace by being both assertive and warm. It provides actionable advice and strategies based on research and real-life stories to help women take ownership of their value and achieve their goals.
Likeable Social Media
Dave Kerpen
Discover how to harness the power of social media to build a likeable brand, engage with customers, and drive sales. Learn the secrets to creating irresistible content, listening to your audience, and responding effectively to both positive and negative feedback. Transform your social media presence into a powerful tool for business growth.
Long-Life Learning
Michelle R. Weise
In 'Long-Life Learning,' Michelle Weise explores the critical need for adults to continuously develop new skills and knowledge to remain relevant in a rapidly evolving economy. She offers a vision of the future that places the needs of workers at the center, recasting us all as "working learners" who seamlessly interweave education and work throughout our careers. This book provides insights and strategies for navigating the future of work and learning.