Good to Great

the show horse and the plow horse-he was more of a show horse, whereas I was more of a plow horse.

If you didn't have the capacity to become the best executive in the industry in your span of responsibility, then you would lose your paycheck.

Look at all the great people and good fortune that made this possible; I'm a lucky guy.

First Who... Then What.

People are your most important asset turns out to be wrong. People are not your most important asset. The right people are.

Wells Fargo began its fifteen-year stint of spectacular performance in 1983... injecting an endless stream of talent directly into the veins of the company.

If you begin with 'who,' rather than 'what,' you can more easily adapt to a changing world.

The real problem was more emotional. Walgreens had, after all, invented the malted milkshake and food service was a long-standing family tradition.

The right people will do the right things and deliver the best results they're capable of, regardless of the incentive system.

It would be best to simply do it on day one.