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Humor, Seriously

12 min

Why Humor Is a Secret Weapon to Better Business and a Better Life

Introduction

Narrator: Imagine you’re a brilliant strategy consultant, three months deep into a high-stakes project. You’ve been professional, polished, and relentlessly serious. Then, one Friday night, your client offhandedly remarks what she imagines your evening looks like: you, in a gray apartment, meticulously ironing your work blouses for the week ahead, your only companion a cat named "Cat." For consultant Naomi Bagdonas, this wasn't a hypothetical. It was a jarring moment of realization that her work persona had become a one-dimensional caricature, devoid of the humor and levity that defined her in real life. This disconnect sparked a question: what happens when we check our sense of humor at the office door, and what could we gain if we brought it back?

In their book Humor, Seriously, Stanford lecturers Jennifer Aaker and Naomi Bagdonas argue that this separation of our serious and humorous selves is a profound mistake. They present a compelling case, backed by behavioral science and stories from leaders, that humor is not a distraction from serious work but a secret weapon for success in business and a key ingredient for a better life.

The Humor Cliff: Why We Stop Laughing and Why It Matters

Key Insight 1

Narrator: The book begins by identifying a universal, yet rarely discussed, phenomenon: the "Humor Cliff." Research from a Gallup poll of 1.4 million people across 166 countries reveals a startling trend. The average four-year-old laughs up to 300 times a day. By the time we reach our forties, it takes us over two months to laugh that many times. This sharp decline in laughter begins around age twenty-three, precisely when most people enter the full-time workforce. We trade our natural levity for a professional mask, believing that to be taken seriously, we must be serious all the time.

Aaker and Bagdonas argue this is a huge loss. This "humor cliff" is driven by four pervasive myths. The "Serious Business Myth" dictates that humor is unprofessional. The "Failure Myth" makes us fear a joke falling flat. The "Being Funny Myth" pressures us to be a stand-up comedian. And the "Born With It Myth" convinces us that a sense of humor is an unlearnable trait. The authors systematically debunk these, showing that leaders overwhelmingly prefer employees with a sense of humor, that even a failed (but appropriate) attempt at humor signals confidence, and that, like any skill, humor can be cultivated.

The Four Superpowers of Humor: Power, Bonds, Creativity, and Resilience

Key Insight 2

Narrator: The core of the book’s argument rests on the four scientifically-backed benefits of humor. First, humor enhances power. It makes individuals appear more competent, confident, and intelligent. In one study, presenters who added a simple, appropriate joke to a business pitch were not only seen as having higher status but were also more likely to be chosen as group leaders. This was powerfully demonstrated by Naomi Bagdonas herself. Early in her career, while facilitating a workshop, a skeptical executive challenged her, asking, "Can you cut to the part where you just teach me how to make my team do what I want?" Without missing a beat, Naomi replied, "Great question. You’re thinking of the workshop I run on mind control. That one’s next week." The room erupted in laughter, the tension dissolved, and she gained the executive's respect for the rest of the day.

Second, humor builds bonds. Laughter releases oxytocin, the "trust hormone," accelerating connection and vulnerability. A story from the George W. Bush White House illustrates this perfectly. When new economic adviser Ben Bernanke showed up to his first briefing in a suit with tan socks, President Bush good-naturedly pointed it out. To show solidarity, for Bernanke’s next briefing, all the senior advisors wore matching tan socks. The prank created a moment of shared laughter that broke down hierarchy and fostered genuine camaraderie.

Third, humor boosts creativity. It creates psychological safety, making people more willing to share unconventional ideas without fear of judgment. And fourth, it increases resilience. Laughter reduces the stress hormone cortisol and helps people cope with difficult situations. At West Point, in the grim aftermath of 9/11, a cadet named Mike Nemeth secretly created a satirical newspaper called Center Stall, which he posted inside bathroom stalls. The paper poked fun at academy life and the looming conflict, providing a sliver of levity that became essential for cadet morale and helped them navigate a harrowing new reality.

The Anatomy of Funny: Deconstructing Humor from Truth and Misdirection

Key Insight 3

Narrator: To make humor accessible, the authors break it down to its core components: truth and misdirection. Humor isn’t about inventing something from nothing; it’s about observing a truth in the world and then presenting it in a surprising way. The book uses the simple example of a dinner party guest arriving late and saying, "Sorry I'm late. I didn't want to come." The humor works because it’s grounded in a relatable truth—we’ve all felt social obligation—but delivered with an unexpected, blunt honesty that violates social norms.

The key is to first "mine for truth" by paying attention to your own experiences, opinions, and pains. Then, you "form the funny" by using techniques like exaggeration, contrast, or the rule of three to create the misdirection or punchline. This reframes humor not as a magical gift, but as a craft built on observation and simple, learnable techniques.

Putting Levity to Work: From Jargon-Busting to Humorous Bios

Key Insight 4

Narrator: The book provides a wealth of practical strategies for weaving levity into daily work life. One of the most powerful examples comes from Deloitte. In the early 2000s, the consulting firm was getting feedback that its consultants were drowning clients in incomprehensible business jargon. In response, they created a software called "Bullfighter" that scanned documents and flagged corporate buzzwords, giving the text a "Bull Index" score. The tool was humorous and effective, going viral within the company. It didn't just improve clarity; it signaled that the company had a soul and wasn't afraid to have fun, empowering employees to communicate more like human beings.

On a more personal level, the authors show how a touch of humor can make a huge difference in first impressions. They tell the story of Steve Reardon, who, when applying for a job, included a line in his bio about his politics podcast, which he noted was "affectionately described by his wife and two daughters as ‘long, boring, and utterly devoid of substance.’" That single line of self-deprecating humor caught the hiring manager's eye, helped him stand out from a sea of qualified candidates, and landed him the interview that led to the job.

Leading with Levity: How Humor Builds Trust and Inspiring Cultures

Key Insight 5

Narrator: Humor isn't just an individual tool; it's a powerful leadership strategy for shaping organizational culture. The authors emphasize that leaders have a disproportionate impact on the tone of a workplace. When leaders model levity, they give their teams permission to do the same. Former Twitter CEO Dick Costolo understood this well. He knew that planned, top-down humor often feels forced. Instead, he would frequently bring a senior product director, April Underwood, on stage during company-wide meetings. The two had a naturally playful rapport, and April would often playfully rib her boss, allowing the entire company to vicariously share in the humor and see their CEO as a real, approachable person.

Institutionalizing levity through rituals is another key strategy. At the Boston Consulting Group, one principal ended a particularly grueling project not with a stuffy debrief, but with a team dinner where he presented each member with a "paper plate award." These were silly, humorous awards written on flimsy paper plates, commemorating funny moments from the project. This simple, lighthearted ceremony completely reframed the team's memory of the difficult experience, turning it into a source of fond connection.

Navigating the Gray: The Art of Recovering from a Humor Fail

Key Insight 6

Narrator: Of course, humor is risky. What one person finds funny, another may find offensive. The book responsibly dedicates time to navigating these gray areas. It introduces a simple framework for when a joke bombs: recognize, diagnose, and rectify. The story of Thomas, a CEO who had to fire a difficult employee, provides a clear example. In the first team meeting after the firing, the mood was tense. Trying to lighten it, Thomas joked, "Take it away, Jackie!" The joke landed with a thud, making everyone uncomfortable.

Thomas immediately recognized his mistake. He then diagnosed the problem: he had misread the room and made light of a painful situation, punching down when his team felt vulnerable. Finally, he rectified it. He stopped, sincerely apologized for his inappropriate joke, and then addressed the team's real anxieties with candor and empathy. By handling the humor fail with humility, he rebuilt trust and ultimately strengthened his relationship with the team.

Conclusion

Narrator: The single most important takeaway from Humor, Seriously is that integrating humor at work is not about becoming a comedian. It’s about embracing a mindset of levity to foster genuine human connection. In a world of remote work, digital communication, and immense pressure, our ability to connect with colleagues on a human level has become the ultimate competitive advantage. Humor is the shortcut to that connection.

The book leaves us with a powerful challenge. It’s not just about being more effective at work, but about living a life with fewer regrets—a life of more boldness, authenticity, presence, and joy. So, the final question isn't just about your career. It's about your life: In the next week, where is one small moment you can choose levity over gravity, and what might happen if you do?

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