The Power of Habit

If we bring our injury rates down, it won’t be because of cheerleading... It will be because the individuals at this company have agreed to become part of something important: They’ve devoted themselves to creating a habit of excellence.

The best agencies understood the importance of routines. The worst agencies were headed by people who never thought about it, and then wondered why no one followed their orders.

It’s not just individuals who are capable of such shifts. When companies focus on changing habits, whole organizations can transform.

Belief is the biggest part of success in professional football.

If you could start disrupting the habits around one thing, it would spread throughout the entire company.

We’re starting to believe.

Belief seems critical. You don’t have to believe in God, but you do need the capacity to believe that things will get better.

Change occurs among other people.

When companies focus on changing habits, whole organizations can transform.

O’Neill never promised that his focus on worker safety would increase Alcoa’s profits.