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The Lost Art of Connecting

9 min

The Gather, Ask, Do Method for Building Meaningful Business Relationships

Introduction

Narrator: In a world overflowing with digital friends, followers, and connections, why do so many people feel more isolated than ever? We attend networking events, collect business cards, and send LinkedIn requests, yet the relationships often feel hollow and transactional. This modern paradox—of being hyper-connected but deeply disconnected—sits at the heart of our personal and professional lives. It’s a problem that leaves many wondering if there’s a better way to build relationships that are not just useful, but truly meaningful.

In her book, The Lost Art of Connecting, author and renowned "super-connector" Susan McPherson argues that we have forgotten the fundamental principles of human connection. She provides a clear and actionable roadmap to rediscover this lost art through her "Gather, Ask, Do" method. This framework isn't about learning clever networking tricks; it's about fundamentally shifting one's mindset from a self-serving approach to one rooted in generosity, authenticity, and a genuine desire to help others.

The Foundation of Connection is Gathering Yourself

Key Insight 1

Narrator: Before one can effectively connect with others, McPherson argues that the first and most crucial step is to connect with oneself. The "Gather" phase is not about collecting new contacts, but about taking inventory of what you already possess: your values, your goals, and your existing network. Many people feel stuck, believing they "don't know anyone" important. This book challenges that notion, stating that your current network—friends, family, former colleagues—is a powerful and often overlooked asset.

This process of self-connection is essential for building authentic relationships. As activist and publisher Jamia Wilson explains in the book, when we are not deeply connected to ourselves, we lose sight of the best path for our connections. Wilson advocates for being gentle and compassionate enough to get to know ourselves, including our strengths and imperfections. Only then, she argues, can we be open enough to truly listen, hear, and connect with others. This internal work prevents the aimless "spray and pray" approach to networking and instead fosters intentionality. By clarifying your own objectives and values, you become better equipped to identify and build relationships that are mutually enriching and aligned with your life's purpose.

Shift from Taker to Host Through Reciprocity

Key Insight 2

Narrator: Traditional networking often puts people in a position of weakness, waiting to be invited or hoping to receive something from others. McPherson flips this dynamic on its head with a simple but powerful principle: "Invite to get invited." The most effective way to build a robust network is to take command and become the host. This shifts your mindset from "Will I be invited?" to "Who should I invite?" empowering you to curate connections and build community on your own terms.

This principle is powerfully illustrated by a classic 1974 social psychology experiment conducted by sociologist Phillip Kunz. Curious about the power of reciprocity, Kunz sent holiday cards to 600 complete strangers he selected randomly from a phone book. He received over 200 cards in return. Some people even wrote long, personal letters, and for the next fifteen years, Kunz and his family continued to receive holiday cards from some of these strangers. This experiment demonstrates a fundamental human tendency: when you give something first, without expectation, it creates a social obligation and a genuine desire in others to give back. By proactively hosting, inviting, and connecting others, you trigger this same powerful principle of reciprocity, building a network that is both generous and self-sustaining.

The Most Powerful Question is "How Can I Help?"

Key Insight 3

Narrator: At the core of the "Ask" phase is a transformative question that dismantles the transactional nature of networking: "How can I help?" Leading with this question immediately establishes a sense of equality and genuine interest. It shifts the focus away from what you can gain and places it squarely on the other person's needs, challenges, and goals. This approach is not about being a people-pleaser; it's a strategic way to build trust, learn deeply about others, and uncover opportunities for synergy.

This mindset fosters what researchers call "relational energy"—the positive, uplifting feeling that comes from interactions that are supportive and meaningful. The author herself experienced this when she launched a biweekly chat on Twitter called #CSRchat in 2010. Noticing that many people were working on corporate social responsibility in isolation, she started the chat not as an expert, but with a desire to learn and connect others. By asking how she could help facilitate conversations, she created a vibrant community that collaborated on challenges, shared knowledge, and built lasting professional relationships. This simple act of offering a platform for help created a powerful network fueled by mutual support, proving that a giving mindset is the most effective way to build connections that last.

Action is the Currency of Trust

Key Insight 4

Narrator: The final phase of McPherson's method, "Do," is about turning connections and conversations into meaningful action. A relationship built on promises and good intentions will eventually fade, but one built on follow-through and tangible support will flourish. This is where trust is truly forged. The book emphasizes that the most impactful connectors are not just good at talking; they are producers who make things happen.

A compelling example of this principle is the story of writer and comedian Baratunde Thurston during the 2020 pandemic lockdown. He had an idea for an interactive show called "Live on Lockdown" but was stuck at home. Instead of going through the traditional process of asking for funding, approval, and a production team, he decided to simply do it. He taught himself video and sound editing and started producing the show on his own. In just six weeks, he had accomplished more publicly than he had in the previous four years while waiting for executive approval. Thurston’s story illustrates that sometimes the most powerful way to build your reputation and network is to demonstrate your value through action, bypassing the "ask" altogether and proving your competence and drive through your work. This proactive "Do" mentality not only builds trust but also solidifies your position as someone who delivers.

Conclusion

Narrator: Ultimately, The Lost Art of Connecting delivers a powerful and timely message: the most profound and valuable relationships are not acquired, they are cultivated. The book’s single most important takeaway is the paradigm shift from a transactional mindset of "What can I get?" to a relational one of "How can I help?" This isn't just a strategy for better networking; it's a philosophy for a more fulfilling and impactful life, where the lines between work and life blur because both are driven by purpose and genuine human connection.

The real challenge presented by this book is to apply its principles consistently, to see every interaction not as an opportunity for personal gain, but as a chance to listen, learn, and contribute. It redefines success, moving it away from the size of one's contact list to the depth of one's relationships. So, who in your life—a colleague, a neighbor, a new acquaintance—could you offer help to today, with no expectation of anything in return? That single act might be the first step in rediscovering the art of connection for yourself.

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