
Orbiting the Giant Hairball
9 minA Corporate Fool's Guide to Surviving with Grace
Introduction
Narrator: A man stands before a classroom of first-graders, a block of clay in his hands. He asks a simple question: "How many of you are artists?" Every single hand in the room shoots up, waving with unbridled enthusiasm. The man, Gordon MacKenzie, smiles. He repeats this experiment in a second-grade classroom. This time, only half the hands go up, more hesitantly. By third grade, just a few hands rise tentatively. By the time he reaches the sixth graders, a profound silence hangs in the air. When he asks the question, not a single hand is raised. One student, feeling the weight of the question, points to a classmate and says, "She can draw." The girl shrinks in her seat, embarrassed. MacKenzie is left with a haunting question: Where have all the geniuses gone?
This stark observation lies at the heart of Gordon MacKenzie's book, Orbiting the Giant Hairball: A Corporate Fool's Guide to Surviving with Grace. He argues that this loss of creative identity doesn't stop in sixth grade; it follows us into our adult lives and, most potently, into our workplaces. The book is a guide for anyone who has ever felt their creativity, passion, and individuality being crushed by the immense weight of corporate bureaucracy—a force MacKenzie memorably calls the "Giant Hairball."
The Hairball Consumes Genius
Key Insight 1
Narrator: MacKenzie posits that every organization, over time, develops a "Giant Hairball." This isn't a physical object but a tangled, ever-growing mass of policies, procedures, rules, traditions, and past successes. It's the force of "Corporate Normalcy," the established way of doing things that ensures predictability and stability. While this Hairball is essential for a large organization's survival, it is also toxic to originality. Its gravitational pull is immense, constantly tugging individuals toward the center, demanding conformity and compliance.
This process of assimilation begins long before we enter the corporate world. MacKenzie argues that society and our education system are designed to "tame the Fool"—his term for the raw, undisciplined, creative genius we are all born with. He illustrates this with his visits to schools. The first-graders who all identified as artists were pure, untamed Fools. But as they progressed through the system, they were trained to value correctness over originality, conformity over foolishness. The "Genius Cartel," an invisible societal force, subtly teaches them that being an artist is a specialized skill for the few, not an innate human quality. By the time they enter the workforce, most have learned to suppress their creative genius to fit into the Hairball.
Orbiting is the Art of Responsible Creativity
Key Insight 2
Narrator: If being pulled into the Hairball means the death of originality, and escaping it entirely means losing the resources and mission of the organization, what is the alternative? MacKenzie offers a powerful solution: Orbiting. Orbiting is the art of maintaining your own creative trajectory while remaining connected to the organization. It means operating just beyond the pull of the Hairball's gravity, close enough to contribute and draw support, but far enough away to maintain your individuality and perspective.
He saw this in action in Hallmark's Contemporary Design department, led by a man named Robert McCloskey, or "Big Pink." The department was an anomaly—a pocket of "kindergarten chaos" and eccentricity within the formal corporate structure. McCloskey was a master at fostering orbits. He understood that creative people, or "renegades," often go off on tangents. Instead of shutting them down, he would act like a "jolly, inscrutable, business buddha." He would use storytelling and gentle nudges to guide those tangents into productive orbits that served both the individual's creative spirit and the company's bottom line. He created a safe space where his team could experiment and innovate, orbiting the smaller hairball of his department, which in turn orbited the giant Hallmark Hairball.
The Courage to Cross Boundaries and Be Rescued
Key Insight 3
Narrator: Orbiting is not about reckless rebellion. It requires immense courage, not just to break rules, but also to admit when you have gone too far. MacKenzie learned this lesson firsthand in a harrowing experience at Blacks Beach in California. Feeling adventurous, he ignored the "NO ACCESS" signs and a chain barrier to climb down a treacherous cliff face. What started as a thrilling act of defiance quickly turned into a life-threatening situation. He found himself stuck on a narrow ledge, unable to move up or down.
The most difficult part was not the physical danger, but the psychological one. When a man on the beach below spotted him and called out, MacKenzie almost choked on the words it took to admit, "I'm stuck." He had to swallow his pride and accept that he needed help. The rescue that followed was not a moment of shame, but one of profound nurturing. The lifeguard, Bruce, was encouraging and supportive, turning a moment of foolishness into a lesson on grace. MacKenzie realized that true exploration requires four kinds of courage: the courage to cross boundaries, the courage to admit idiocy, the courage to acknowledge an impasse, and the courage to be rescued. Orbiting successfully means knowing when your exploration has failed and having the wisdom to ask for help to get back on track.
The Power of Paradox and Letting Go
Key Insight 4
Narrator: To sustain an orbit, one must learn to navigate the corporate world with a different mindset. MacKenzie champions the power of paradox. After years of running his own creative enclaves, he was given a new, vaguely defined role. When his boss struggled to name it, MacKenzie proposed the title "Creative Paradox." The ambiguity of the role became its greatest strength. Because no one understood his position in the hierarchy, they assumed he had power, and therefore, he did. He became a safe harbor for employees whose innovative ideas were stuck in the system. His policy was simple: he said "yes" to every idea. In a sea of corporate "no's," his single "yes" was often enough to give an idea the momentum it needed to survive.
This approach is fueled by another core principle: the willingness to let go. MacKenzie tells a story of seeing a dog in a pool hall, its mouth clamped onto a pool ball in the table's return trough, unable to free itself. The dog was a prisoner of its own refusal to let go. He argues that we do the same, clinging to old strategies, biases, and grievances that trap us. To be truly creative, we must continuously practice letting go—not rejecting ideas, but releasing our tight grip on them to free ourselves up for new possibilities.
Creativity is Beyond Measure
Key Insight 5
Narrator: One of the greatest challenges in any organization is that the Hairball loves to measure things, but true creativity is fundamentally unmeasurable. MacKenzie compares creativity to "vitreous floaters," the tiny, squiggly lines that drift across your vision. The moment you try to look directly at them, they dart away. Creativity is the same. The moment you become self-conscious of it or try to analyze it, it vanishes.
This creates a dilemma. The "Trustees of the Hairball"—the managers and bureaucrats obsessed with quantifiable metrics—distrust the creative process because they cannot measure it. They want the golden eggs of innovation but are deeply uncomfortable with the unquantifiable goose that lays them. MacKenzie argues that for an organization to truly benefit from its creative potential, it must learn to value the vagaries of the unmeasurable as much as the certainties of the measurable. It must be willing to create an "Orbit of trust" where the miracle of creativity has the space to occur without being scrutinized into oblivion.
Conclusion
Narrator: Gordon MacKenzie's central message in Orbiting the Giant Hairball is a call for liberation. He argues that our innate creative genius is not lost, merely suppressed, and that it is our responsibility to reclaim it. The corporate world, with its gravitational Hairball of conformity, will always try to pull us into a state of "grey sameness." The only way to survive with grace is to consciously choose to become an Orbiter—to find the delicate balance between contributing to the mission and protecting the unique, original, and sometimes foolish genius that makes us who we are.
The book challenges us to look at our own professional lives and ask a difficult question: Are we being pulled into the Hairball, or are we in a healthy orbit? Recognizing the difference is the first step. Finding the courage to chart your own course, even when it means admitting you're stuck and need a rescue, is the journey of a lifetime.