
Focus
11 minThe Future of Your Company Depends on It
Introduction
Narrator: Imagine one of the world's most powerful corporations, a symbol of industrial might, deciding to intentionally shrink. In the late 20th century, General Electric, a company that had expanded from electrical equipment into everything from jet engines and plastics to television and financial services, began to do just that. It started selling off hundreds of businesses, including iconic divisions like small appliances, and cut its workforce almost in half. Why would a corporate giant, seemingly at the height of its power, choose to contract instead of expand? This apparent paradox lies at the heart of a fundamental business principle that is often ignored.
In his seminal book, Focus: The Future of Your Company Depends on It, marketing strategist Al Ries argues that this move was not a sign of weakness, but of profound strategic wisdom. He posits that the relentless pursuit of diversification and expansion—the conventional path to growth—is a trap that ultimately dilutes a company's power. The key to market dominance, Ries reveals, is not to become bigger, but to become narrower, concentrating all of a company's energy into a single, powerful beam.
The Sun vs. The Laser: Why Unfocused Companies Fail
Key Insight 1
Narrator: The central thesis of Focus is captured in a powerful analogy: the sun versus the laser. The sun is immensely powerful, radiating an incredible amount of energy. Yet, because that energy is diffused in all directions, its impact on any single point is relatively weak. An unfocused company, according to Ries, operates like the sun. It spreads its resources, talent, and capital across too many products, markets, and ventures. While it may appear large and impressive, its power is diluted, leaving it vulnerable in every sector it competes in.
In contrast, a laser takes a small amount of energy and concentrates it into a coherent, single-minded beam capable of drilling through diamonds. A focused company operates like a laser. By narrowing its scope to a single category or idea, it concentrates its power, allowing it to dominate its chosen market. This intense focus creates an overwhelming competitive advantage that diversified rivals simply cannot match. The story of General Electric's strategic contraction illustrates this principle. By selling off unrelated businesses, GE was not admitting defeat; it was refocusing its energy on the core areas where it could be a laser, aiming to be number one or number two in every market it remained in.
The Myth of Convergence: Markets Divide, They Don't Unite
Key Insight 2
Narrator: For decades, a seductive idea has captivated boardrooms: convergence. This is the belief that industries and technologies are destined to merge into single, mega-industries. We've heard it promised with the fusion of computers and communications, content and distribution, or even cars and airplanes. Ries argues that this is a dangerous management fad. History shows that the natural force in business is not convergence, but division. Categories don't merge; they split into new, more specialized segments.
The disastrous pursuit of "C&C"—computers and communications—by AT&T serves as a stark warning. In the 1980s, AT&T believed it could dominate this new converged world. It spent billions, including $7.4 billion to acquire the computer company NCR. The result was a decade of staggering losses and strategic confusion. AT&T was a telephone company, and in the mind of the market, it could not also be a computer company. The two categories refused to merge. Ultimately, AT&T was forced to spin off its computer division, abandoning the costly illusion of convergence. The market had divided, and AT&T's attempt to force a union had failed.
The Toys 'R' Us Formula: How Specialization Conquers Retail
Key Insight 3
Narrator: Nowhere is the power of focus more visible than in the retail industry. The 20th century saw the slow decline of the great generalist department stores. Chains like Sears, which once sold everything from "socks to stocks," lost their way by diversifying into insurance, real estate, and financial services. They became unfocused suns, unable to compete with a new breed of retailer: the category killer.
Toys 'R' Us pioneered the formula for this new model. Founder Charles Lazarus realized that by focusing exclusively on toys, he could offer a selection so vast that no department store could compete. This led to the five-step formula for retail dominance: 1. Narrow the focus: Sell only one thing, like toys, books, or home goods. 2. Stock in depth: Carry an enormous selection within that narrow category. 3. Buy cheap: Use your volume to demand lower prices from suppliers. 4. Sell cheap: Pass the savings on to the customer, creating immense value. 5. Dominate the category: Become the undisputed destination for that product.
This laser-like approach was replicated by chains like Blockbuster Video, Bed Bath & Beyond, and Starbucks, each of which came to dominate its respective category by being a specialist, not a generalist.
The Power of Perception: Focus Creates the Illusion of Quality
Key Insight 4
Narrator: There is a widely held belief in business that the best product will always win. Ries calls this the "quality axiom" and argues that it is fundamentally false. In a world of complex products, consumers are rarely experts. They don't judge quality on objective metrics; they judge it on perception. The most powerful way to shape that perception is through focus.
A specialist is always perceived as knowing more and being better than a generalist. If you need heart surgery, you don't go to a general practitioner; you go to a cardiac surgeon. The same logic applies in business. A company that focuses on a single thing is perceived to be of higher quality in that area. The story of Schlitz beer is a cautionary tale. Once a top-selling beer, Schlitz secretly changed its brewing process to cut costs. Though blind taste tests showed little difference, the perception that the quality had been cheapened spread like wildfire. Consumers fled the brand, and Schlitz collapsed, not because the beer was dramatically worse, but because the perception of its quality was destroyed. Focus builds a perception of expertise and quality that is far more powerful than any technical specification.
Crossing the Trench: Why Old Brands Can't Learn New Tricks
Key Insight 5
Narrator: When a truly new category emerges, like the mountain bike or the digital camera, established leaders in the old category almost always fail to make the leap. Ries calls the gap between an old technology and a new one "the trench." Crossing it is one of the most difficult tasks in management, primarily because companies try to cross it with their old brand name.
Schwinn was the undisputed king of bicycles for a century. But when the mountain bike was invented, it was a new category. Schwinn tried to sell Schwinn-branded mountain bikes, but in the minds of serious cyclists, Schwinn meant traditional, heavy cruisers. The brand couldn't make the leap. New, focused brands like Trek and Specialized, which were born as mountain bike companies, came to dominate the new category. Schwinn eventually went bankrupt. Similarly, Kodak, the king of film photography, failed to dominate digital photography because it insisted on branding its new ventures with the "Kodak" name—a name synonymous with film. A new category, Ries insists, demands a new name.
The Multistep Focus: Dominating a Market with an Army of Specialists
Key Insight 6
Narrator: For a large corporation, the answer is not to become a single, narrow laser. Instead, the solution is to build a "multistep focus"—an army of lasers. This involves owning multiple, highly focused brands that each dominate a specific segment within a broader category. The key is that each brand must have its own distinct name and identity.
Wrigley, the chewing gum giant, is a master of this. It doesn't sell one type of "Wrigley's" gum. It sells Spearmint, Doublemint, Juicy Fruit, Big Red (for cinnamon lovers), and Extra (for the sugar-free segment). Each is a focused brand targeting a different niche, allowing Wrigley to dominate the entire chewing gum market. In contrast, IBM's failure to adopt this strategy led to its decline. As the computer market divided into mainframes, minicomputers, PCs, and workstations, IBM insisted on putting its single, monolithic brand name on everything. It failed to launch new, focused brands for each new category, allowing specialists like Digital, Sun Microsystems, and Compaq to rise and conquer their respective niches.
Conclusion
Narrator: The single most powerful takeaway from Focus is that a company's strength is inversely proportional to the scope of its ambition. The relentless pursuit of growth through diversification is a siren song that leads to weakness, inefficiency, and a loss of identity. True, sustainable power comes from the discipline to narrow the focus, to own a single word or concept in the mind of the customer, and to defend that position with the concentrated energy of a laser.
The book's most challenging idea is its redefinition of corporate courage. It suggests that true leadership is not found in the boldness to enter new markets, but in the discipline to say "no" to tempting opportunities that lie outside a company's core focus. It leaves every business leader with a critical question: What will you stop doing today in order to become truly dominant tomorrow?